Help
How can we help?
Answers to the common questions. Still stuck? Write to help@kerbproof.com or use the form below.
Common questions
Is this a mechanical inspection?
No. KerbProof shows that the vehicle exists, that the seller had it in front of them, and that what they filmed matches the MOT record. It can't find hidden faults, outstanding finance or prove ownership.
What does it cost?
Nothing for buyers and private sellers. Traders get 90 days free, then £49 a month plus VAT, with no contract.
Do I need to download an app?
Buyers don't. Sellers and traders can film in the KerbProof app, or in their phone's browser. If you opened the link inside WhatsApp or Facebook and the camera won't start, open it in Safari or Chrome instead — we'll show you how.
The camera won’t work. What do I do?
Open the link in Safari (iPhone) or Chrome (Android), not inside another app. If it still won't start, allow camera access for kerbproof.com in your browser settings, then try again. Your progress is kept.
I lost signal halfway through. Have I lost my photos?
No. Photos are saved on your phone first and upload in the background. Reopen the link within the 30-minute window and you'll carry on where you left off.
How do buyers find my record?
Put “KerbProof checked” and your KerbProof ID in your advert. Buyers type the registration or the ID on kerbproof.com. Most advertising sites don't allow links, so text is the way. Traders can also be found by their trading name.
Who can see my KerbProof record?
Anyone who enters the registration or KerbProof ID while it's live. Once it's sold, withdrawn or expires, it can't be found. Your name and contact details are never shown, and the number plate is blurred in public photos.
How do I take my KerbProof record down?
If you saved it to an account, sign in and choose Withdraw. Otherwise, use the form below and include the link.
Can a seller fake it?
It's much harder than faking an advert: live camera only, a one-off code next to the plate, server timestamps, a 30-minute window and the plate matched to the registration. Anything that doesn't match is shown.
Do you take payments or hold deposits?
Never. If anyone asks you to pay through KerbProof, it is a scam. Please report it.
How do I delete my data?
Signed-in users can delete their account from the account page. Anyone can use the form below. We act within 30 days, usually much sooner.